JUNE 08, 2022 - NEWS

The Pettigrew Inn: A Worry-Free Bookings™ Success Story

JUNE 08, 2022 - NEWS

The Pettigrew Inn: A Worry-Free Bookings™ Success Story

September 2, 2020 - NEWS

Not All SSL Certificates Are Created Equal

The Pettigrew Inn is a gorgeous bed and breakfast in southern Vermont, within walking distance of downtown Ludlow Village's shopping and dining. Guests come from all over to unwind at this luxurious inn, and to enjoy the outdoors by shuttling up to Okemo Mountain. Learn more about The Pettigrew Inn and their success story with Worry-Free Bookings to help them save money and delight their guests.

Highlighting a Fantastic Property

At ResNexus, we're always eager to show off our wonderful clients' amazing properties. This time, we'd like to highlight The Pettigrew Inn from lovely Vermont. We've been serving this excellent property since 2017, and we couldn't be happier to be a part of their journey.

Take a look at some of The Pettigrew Inn's lavish rooms!

Highlighting a Fantastic Property

At ResNexus, we're always eager to show off our wonderful clients' amazing properties. This time, we'd like to highlight The Pettigrew Inn from lovely Vermont. We've been serving this excellent property since 2017, and we couldn't be happier to be a part of their journey.

Take a look at some of The Pettigrew Inn's lavish rooms!

Thanks so much to The Pettigrew Inn!

A Case Study of Worry-Free Bookings in Action

With cancellation rates on the rise, and guests favoring flexibility more than ever, it can be difficult for hospitality businesses to be both accommodating and profitable. Worry-Free Bookings is an excellent solution to this problem, protecting business from last-minute cancellations due to illness, injury, or death. The Pettigrew Inn started using Worry-Free Bookings in 2021, and it's been a great boon both to the Inn and their guests.

Thanks so much to The Pettigrew Inn!

A Case Study of Worry-Free Bookings in Action

With cancellation rates on the rise, and guests favoring flexibility more than ever, it can be difficult for hospitality businesses to be both accommodating and profitable. Worry-Free Bookings is an excellent solution to this problem, protecting business from last-minute cancellations due to illness, injury, or death. The Pettigrew Inn started using Worry-Free Bookings in 2021, and it's been a great boon both to the Inn and their guests.

couple on ski slopes with girls down holding her injured ankle

"The Pettigrew Inn is a ski and hiking destination, so we run into situations where guests might twist their ankle before coming up, and not be able to do what they came for. Or they get injured while they're out on the slopes, and have to leave early. Well during our November break, I looked into ResNexus' Worry-Free Bookings, and it honestly sounded too good to be true. But it works—our guests get refunded for their reservation, and so do we!"

graphic of refunds to both guest and property

100% Refund to the Guest, 100% Reimbursement to the Business

When Courtenay first looked into Worry-Free Bookings, it seemed too incredible—she didn't think it could be true! So she decided to give it a shot and found it to be completely true. When a guest makes a reservation with Worry-Free Bookings for a 10% fee of the total cost, both they and the business enjoy the protections offered.

Worry-Free Bookings functions similarly to a limited warranty plan for a smartphone. The customer pays a small fee for the plan, and if something happens and they are unable to enjoy their product, they are reimbursed for the full amount (minus the fee).

With Worry-Free Bookings, if the guest cancels their reservation in the 14 days leading up to their stay due to illness, injury, or death, they receive a 100% refund, minus the Worry-Free Booking fee. More importantly to the property, the business also receives a 100% reimbursement of the booking total. This means that the business still gets their revenue regardless of whether the guest actually makes their reservation or not.

100% Refund to the Guest, 100% Reimbursement to the Business

When Courtenay first looked into Worry-Free Bookings, it seemed too incredible—she didn't think it could be true! So she decided to give it a shot and found it to be completely true. When a guest makes a reservation with Worry-Free Bookings for a 10% fee of the total cost, both they and the business enjoy the protections offered.

Worry-Free Bookings functions similarly to a limited warranty plan for a smartphone. The customer pays a small fee for the plan, and if something happens and they are unable to enjoy their product, they are reimbursed for the full amount (minus the fee).

With Worry-Free Bookings, if the guest cancels their reservation in the 14 days leading up to their stay due to illness, injury, or death, they receive a 100% refund, minus the Worry-Free Booking fee. More importantly to the property, the business also receives a 100% reimbursement of the booking total. This means that the business still gets their revenue regardless of whether the guest actually makes their reservation or not.

Woam that is sick blowing her nose while looking at a thermomitor

"We used to get phone calls from people saying they'd just tested positive for Covid, and they wouldn't be able to make their reservations, and we'd have to fall back on our own cancellation policies. But now, with ResNexus' Worry-Free Bookings, the pressure is off! We don't have to worry about these last-minute illness cancellations anymore, because they're taken care of for us."

Prepare for the Future With Worry-Free Bookings

In 2020, the world underwent a global event that changed everything. It demonstrated just how quickly things can change, and how important it is to prepare for the future. Who knows what the next global event will be, that alters the way people travel? Worry-Free Bookings provides financial security for unpredictable eventualities, at virtually no cost to the business.

Plus, as Courtenay said, Worry-Free Bookings provides businesses with more automation to the cancellation process, along with more coverage than they might otherwise have with their own policies. This helps ease the stress of communicating bad news to canceling guests, and benefits both parties when they both get their money back!

Prepare for the Future With Worry-Free Bookings

In 2020, the world underwent a global event that changed everything. It demonstrated just how quickly things can change, and how important it is to prepare for the future. Who knows what the next global event will be, that alters the way people travel? Worry-Free Bookings provides financial security for unpredictable eventualities, at virtually no cost to the business.

Plus, as Courtenay said, Worry-Free Bookings provides businesses with more automation to the cancellation process, along with more coverage than they might otherwise have with their own policies. This helps ease the stress of communicating bad news to canceling guests, and benefits both parties when they both get their money back!

"Worry-Free Bookings with ResNexus has been very helpful. In one situation, we had a guest and her partner coming up to the inn, and one of her partner's parents passed. What impressed me was that they were able to get the refund for that, even though the death was someone outside of the reservation itself."

Enjoy More Revenue With the Worry-Free Bookings Double Dip

Double-dipping: not cool at the party snack table, but very cool with Worry-Free Bookings. Naturally, if you receive a 100% reimbursement when a guest makes a cancellation, then you're of course able to re-book that unit! Someone been sitting on the waitlist, hoping for an opening? Time to reach out and let them know the good news!

This means that whenever a guest cancels before their stay using Worry-Free Bookings, you have the potential to make double the revenue. That's the Worry-Free Bookings double dip, and that's a major benefit to you.

Enjoy More Revenue With the Worry-Free Bookings Double Dip

Double-dipping: not cool at the party snack table, but very cool with Worry-Free Bookings. Naturally, if you receive a 100% reimbursement when a guest makes a cancellation, then you're of course able to re-book that unit! Someone been sitting on the waitlist, hoping for an opening? Time to reach out and let them know the good news!

This means that whenever a guest cancels before their stay using Worry-Free Bookings, you have the potential to make double the revenue. That's the Worry-Free Bookings double dip, and that's a major benefit to you.

"With Worry-Free Bookings our guests can reschedule their stay dates after making a cancellation, so we like to use that as a selling point. Often, if guests call us to reschedule, we won't let them do so if it's coming up short-term. But if they go through Worry-Free Bookings™ they can reschedule online assuming the rooms are still available. So that's very helpful for them and for us as well!""Worry-Free Bookings with ResNexus has been very helpful. In one situation, we had a guest and her partner coming up to the inn, and one of her partner's parents passed. What impressed me was that they were able to get the refund for that, even though the death was someone outside of the reservation itself."

Delight Your Guests With Business Flexibility

More than ever, travelers are keen on flexibility. Plans change due to unforeseen circumstances all the time, and it hurts to be caught dead in the water. But even if someone has to cancel their much-needed vacation, doesn't mean it's canceled forever! When a guest cancels through Worry-Free Bookings, you can provide them with the option to reschedule directly within your ResNexus system. What a relief for the guest that they still get to enjoy your hospitality, and what great news for your business!

Delight Your Guests With Business Flexibility

More than ever, travelers are keen on flexibility. Plans change due to unforeseen circumstances all the time, and it hurts to be caught dead in the water. But even if someone has to cancel their much-needed vacation, doesn't mean it's canceled forever! When a guest cancels through Worry-Free Bookings, you can provide them with the option to reschedule directly within your ResNexus system. What a relief for the guest that they still get to enjoy your hospitality, and what great news for your business!

Watch the video below or follow the links below to learn more about how Worry-Free Bookings can save you money!

SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES

SCHEDULE A TOUR

CALL US 385.292.1518

SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES

SCHEDULE A TOUR

CALL US 385.292.1518