ResNexus vs innRoad

When it comes to shopping online, bigger is better. ResNexus showcases your rooms beautifully, with thumbnail pictures that are almost twice the size of the default thumbnail pictures found on innRoad.

innRoad's thumbnail pictures are smaller than the thumbnail pictures on ResNexus. Both ResNexus and innRoad let the guest click on an additional link to view larger pictures.

Right from the start your guest can see what they want to see: your rooms and units! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the unit is available right from the start. Your guest doesn't have to guess what dates are available.

There are few things more frustrating to a potential guest than seeing no room pictures when they have selected their travel dates. innRoad starts with a reservation calendar with no pictures. If there are no available dates your guest receives a notification stating "Sorry, no rooms available that match these search criteria." Afterward, they can select new dates on a calendar that shows potential available dates.

ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature!

The innRoad booking engine will not load any of your rooms until dates are selected. innRoad does offer multiple rate types and individual availability calendars for each room. In addition, it does offer step-by-step progression. However, unlike ResNexus the guest cannot shop by special or package first.

During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.

With innRoad, the add-on, "Extras" or retail item list pops up after the guest has made their room selection.

ResNexus allows your property to offer multiple rate types with a simple dropdown menu. There’s only one “Book Now” or "Add" button for each listing. In addition, your guest has the option of shopping by a sidebar special or package first and then selecting the site—a ResNexus-only feature!

Depending on how the property chooses to set their rate settings, the innRoad booking engine provides many different booking buttons which can be difficult for the traveler to parse, especially when they’re just trying to select an individual unit.

If all your inventory is full or your most popular room is not available for the selected dates, ResNexus allows your guest to be put on a waitlist right from your online booking engine. That way, if a guest cancels, you know who to call to maximize your occupancy.

innRoad's does not allow the guest to be put on a waitlist from their online booking engine. If there are no available dates your guest receives a notification stating "Sorry, no rooms available that match these search criteria."

During the booking process, your policies stand out because ResNexus uses a simple step-by-step progression throughout the reservation process. ResNexus allows you to call out or highlight the most important policies for your guests to know. In addition, you can require a signature or not.

With innRoad, your guest has to scroll down the payment page to see your policies. innRoad also provides a link to agree to your policies and terms and conditions. By displaying your policies at the bottom of the last page at end of the booking process, potential guests might overlook or ignore your terms and conditions completely. Down the road, this could lead to guests leaving your business a bad review if policy misunderstandings occur. innRoad requires your guest to click and agree to your policies whether they have read them or not.

With ResNexus Travel Protection, you can protect your business from revenue losses from last-minute cancellations due to illness, injury, or death. Your guests can simply select the Travel Protection option during the booking process, and if they cancel for one of the protected reasons, both you and your guest will be reimbursed 100% of the booking cost minus the travel protection fee.

innRoad does not currently provide a limited warranty trip protection integration. If a guest has to cancel last-minute due to illness or a health condition, your property must fall back on your own cancellation policies, which could result in a loss of revenue depending on the strictness of your terms and conditions.

ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.

innRoad offers more 3rd-party integrations than ResNexus for services such as guest messaging, revenue management, and more. That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with innRoad you might pay a la carte for more specific features you may need. Like ResNexus, innRoad also has websites as an additional optional service.

All ResNexus editions come with free setup and support. We do it for you. Our highly trained staff is ready to answer your call–quickly. We also provide emergency support if your business runs into problems after hours. ResNexus has some of the highest customer service satisfaction in the Hospitality industry. We also respond to Facebook messages and have a chat option on our website. We are proud to have Level III customer support certification from HotelTechReport.

innRoad customer support is also highly rated and includes 24/7 phone, and email support. In addition, innRoad has Level I customer support certification from HotelTechReport.

ResNexus charges a simple flat rate based off of your units and season. In addition, we provide peace of mind with our Lifetime Pricing Guarantee. Rest easy knowing that as long as you own your business, the price of your property management software won’t increase unless you add more units. We only grow when you grow. That’s just one more form of stability that ResNexus provides. ResNexus pricing starts at $30 per month for a single property. The most popular ResNexus edition typically falls around $145 per month for a property with 9 rooms. ResNexus does not charge a total booking value fee for direct online or over the phone reservations.

Like ResNexus, innRoad charges a flat rate based off of your units. They charge $10 per room per month and their core PMS software typically falls around $150 per month. You may have to pay more money to 3rd party partners for some functionality that is normally included in ResNexus.

ResNexus is highly rated on Google and Facebook and has hundreds of reviews on Capterra and Software Advice. Many of our reviews mention our customer and phone support. We recommend you check out both companies' user reviews found on these sites.

innRoad also has hundreds of reviews on Capterra, Software Advice, and other review sites. We recommend you check out both companies' user reviews found on these sites.

ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and campground industries to new ResNexus features to help your business operate more easily. We also share news about issues that affect your business on our website and facebook. In addition, we have an annual training conference called ResNexus Academy.

innRoad posts educational material on Linkedin, as well as emails, and has blog posts on their website.

ResNexus helps prevent a bad experience from happening again by allowing you to ban a guest. Whether they book online or call in to your business, ResNexus reminds you that the guest is on your naughty list.

innRoad does not allow your business to automatically ban a guest through their online booking engine.

ResNexus Professional and Premier Editions come with a built-in point of sale system at no additional cost, which makes selling retail items onsite a breeze. In addition, ResNexus integrates with Lightspeed Restaurant POS.

Like ResNexus, InnRoad does allow you to sell retail items online, however only ResNexus gives you an On-site Point of Sale with inventory limits.

Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away. It's as simple as that. Need to quickly view all of your Airbnb bookings? In the time it takes to think about it, it's already done. The ResNexus calendar puts you in control, so you can see exactly what you need.

innRoad does not provide the same comprehensive filtering options as ResNexus.

Innovative cloud-based Lightspeed Restaurant POS is proud to partner with ResNexus. Save time managing your restaurant charges with credit cards and guest information found in ResNexus. This lets your business easily bill the guest for the purchases they make in your restaurant or café. Lightspeed Restaurant POS saves thousands of businesses time and money.

With innRoad, your business is unable to charge restaurant orders to the guests room.

In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions. What makes the ResNexus Night Audit so unique is its ability provide a pdf report with hyperlinks to any transaction in the system. This makes coordination and auditing with your accounting staff or service easy and fast.

innRoad provides useful reports to monitor your business. innRoad does not have a Night Audit report similar to ResNexus. However, innRoad does provide reports for a manual night audit process.

ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. They can then share this link with all the other group members, and you simply watch as the block fills up with individual bookings. Guests can also make individual payments. This allows the group to decide amongst themselves where to put everyone in the most efficient way. And each guest must agree to your policies as part of this process, so no one is allowed to slip through the cracks. Finally, each guest in the group receives their own automatic confirmation email for their specific reservation.

innRoad does have group booking functionality. But unlike ResNexus, it does not have a specific booking engine link to organize the rooms and collect payment from each and every guest in the party.

ResNexus allows you to impress your guests by allowing them the freedom to access their room safely with ResNexus Wi-Fi Smart Locks. Guests use the last four digits of their mobile phone number for room access and their code only works during their stay dates.

innRoad does not offer Wi-fi Door Locks. innRoad does integrate with a 3rd-party keyless entry solutions such as Onity.

In the event the guest cannot make their reservation due to one of a wide variety of unforeseen illnesses or health conditions, they can apply for a 100% room reimbursement any time up to 14 days before the departure date or up to 30 days after. The automated Travel Protection refund portal looks like your online booking engine and helps reduce the headache of managing the administration of refund processing. In addition, much of the refund or reimbursement process is automatically handled by ResNexus on your behalf. This reduces back-and-forth phone calls or emails with the guest during the cancellation process.

innRoad does not integrate with a trip protection service, meaning that your business is responsible for handling all cancellations that may occur last-minute due to illness or a health condition.