ResNexus vs eviivo

ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money. These include automated email marketing, retail add-ons, guest portal, travel protection, point of sale, and much more. ResNexus does also offer several add-on options such as Wi-Fi door locks, utility readers, custom websites, and digital relationship marketing.

eviivo offers more 3rd-party integrations than ResNexus for services such as guest portal, web designers, and more. That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with eviivo you might pay a la carte for more specific features you may need. Like ResNexus, eviivo also has websites as an additional optional service.

We’re more than a software company. That’s why all ResNexus PMS Editions include free setup, data import, and support. In addition, we don’t charge you to import your data into ResNexus. Our data importer makes it easy to transfer your customer data and quickly be up and running. No contract required. If your property chooses to connect to OTAs, ResNexus does charge a one-time setup fee.

eviivo requires a 12-month contract. They do offer free setup assistance if you activate your account within 30 days. In addition, eviivo does charge a one-time setup fee to connect to your OTA channels.

ResNexus has been in the hospitality industry for over 19 years and we’ve never been stronger. We take pride in our ability to innovate and serve thousands of customers. ResNexus is financially independent and is not interested in involving outside investors who could possibly dictate our business decisions.

eviivo is, as of the time of this writing, venture-capitalist funded, meaning it uses outside investment funds to operate. In exchange for this funding, investors often get equity and voting rights within the company. eviivo has had a couple rounds of successful funding and has grown rapidly. In addition, they purchased RezOvations, Webervations and Xotelia.

ResNexus charges a simple flat rate based off of your units and season. In addition, we provide peace of mind with our Lifetime Pricing Guarantee. Rest easy knowing that as long as you own your business, the price of your property management software won’t increase unless you add more units. We only grow when you grow. That’s just one more form of stability that ResNexus provides. ResNexus pricing starts at £30 per month for a single property. ResNexus does not charge a per-confirmed booking fee.

Like ResNexus, eviivo charges a flat rate based off of your units. Their pricing starts at £30 for a single property. In addition, eviivo charges £0.50 per confirmed booking. That means your monthly price can increase based on booking volume.

ResNexus can provide your business with a mobile-friendly, SEO-optimised, ADA-friendly website for only £80 per month and setup fees starting at £499. This includes hosting, security, initial design, and a page that lists your top 3 attractions! Most website companies charge anywhere between £2,500 to £5,000+ to initially build your website. This service saves time and reduces the number of vendors that your business has to call and coordinate with.

eviivo offers a wide selection of template websites. Their pricing starts at £20. Unlike ResNexus, eviivo's websites are a build it yourself model. eviivo does provide a list of website design companies on their partners page if you do not have time to build the website yourself.

When it comes to shopping online, bigger is better. ResNexus showcases your rooms beautifully, with thumbnail pictures that are over twice the size of the default thumbnail pictures found on eviivo.

Depending on your settings, eviivo's thumbnail pictures are smaller than the thumbnail pictures on ResNexus. Both ResNexus and eviivo let the guest click on an additional link to view larger pictures. In addition, eviivo does allow you to show your room pictures at the same size as ResNexus.

ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room—a ResNexus-only feature!

Like ResNexus, eviivo does show your inventory right from the start. But instead of selecting the current date, eviivo requires your guest to first select a date before the booking engine will show a price. In addition, eviivo does not allow your guest to shop by special or package first.

Right from the start your guest can see what they want to see: your rooms and units! If there is no vacancy then the guest can quickly select the 2-month or more calendar and see when the unit is available right from the start. Your guest doesn't have to guess what dates are available.

With eviivo, there is an option to show a 3-month availability calendar for the whole property. However, when the guest selects the available dates, eviivo then hides the units that are not available. In comparison, ResNexus still displays the unavailable units and allows the guest to search an individual calendar for that unit to find the next available dates for that specific unit.

During the booking process, you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.

eviivo does let you see retail items during the check-out process after the guest has selected a room or unit under "optional extras." However the guest must click on "optional extras" to see them. This can result in the guest missing them completely.

During the booking process, your policies stand out because ResNexus uses a simple step-by-step progression throughout the reservation process. ResNexus allows you to call out or highlight the most important policies for your guests to know. In addition, you can require a signature or not.

With eviivo, your guest has scroll down the page to see your policies. eviivo also provides a link to click to view your policies and terms and conditions again at the end of the booking process. By displaying your policies at the bottom of the first page and at end of the booking process, potential guests might overlook or ignore your terms and conditions completely. Down the road, this could lead to guests leaving your business a bad review if policy misunderstandings occur. eviivo requires your guest to click and agree to your policies whether they have read them or not.

With ResNexus Travel Protection, you can protect your business from revenue losses from last-minute cancellations due to illness, injury, or death. Your guests can simply select the Travel Protection option during the booking process, and if they cancel for one of the protected reasons, both you and your guest will be reimbursed 100% of the booking cost minus the travel protection fee.

eviivo does not currently provide a limited warranty trip protection integration. If a guest has to cancel last-minute due to illness or a health condition, your property must fall back on your own cancellation policies, which could result in a loss of revenue depending on the strictness of your terms and conditions.

ResNexus serves multiple hospitality industries and is the #1 highest-rated campground software in North America. ResNexus makes it easy for campers to book their unit via an online map. This improves the guest experience by letting them choose their spot. In addition, your property can earn extra revenue by charging a nightly or weekly site lock fee. ResNexus also makes it easy to collect vehicle information such as licence plate, colour, model, and size.

eviivo does not allow campers to book via a map nor charge site a lock fee.

Our highly trained staff is ready to answer your call–quickly. We also provide emergency support if your business runs into problems after hours. ResNexus has some of the highest customer service satisfaction in the hospitality industry. We also respond to Facebook messages and have a chat option on our website.

eviivo customer support is also highly rated and includes chat and email. Unlike ResNexus, eviivo does not share their support line number on their website. Their preferred customer support method is chat and email.

ResNexus is highly rated on Google and Facebook and has hundreds of reviews on Capterra and Software Advice. Many of our reviews mention our customer and phone support. We recommend you view both companies' user reviews found on these sites.

eviivo also has a high rating on Facebook and on Google. They also have hundreds of reviews on Capterra and Software Advice.

ResNexus has been in the hospitality industry for over 19 years and we’ve never been stronger. We take pride in our ability to innovate and serve thousands of customers. At ResNexus, elevating your business and helping it grow is our passion. We love what we do and won't sell to a larger company. We care about the thousands of customers that we serve.

In 2017 and 2018 Xotelia, RezOvations, and Webervations were purchased by eviivo. eviivo has decided to migrate all of its Xotelia, RezOvation and Webervations users to the eviivo software platform. Some of eviivo’s growth comes from purchasing other companies.

ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and campground industries to new ResNexus features to help your business operate more easily. We also share news about issues that affect your business on our website and facebook. In addition, we have an annual training conference called ResNexus Academy.

eviivo posts educational material on Facebook, as well as via webinars, emails, social and blog posts, and the eviivo University.

Not only does ResNexus have the best looking Welcome and Thank You emails, we take your business further with Birthday, Anniversary, and Holiday emails, as well as Newsletters. ResNexus is GDPR-compliant and asks permission of the guest before sending out promotional marketing communications. The best part—we set them all up for you as part of our Red Carpet Service.

eviivo does offer automatic email templates, but you have to set everything up yourself. You can send up to 9 scheduled emails to your guests: 3 pre-arrival, 3 during their stay, and 3 post-checkout. These 9 emails are in addition to the booking event-related emails such as confirmations & payment receipts.

With ResNexus, potential guests can see your top retail offers and specials right from the start. All your retail items are shown once the guest selects a room—something many of our competitors copied from us. In addition, your guest can choose to shop by special first and the ResNexus Online Booking Engine will guide the guest to select the qualifying dates and rooms.

Eviivo's Booking Engine doesn’t have retail sidebars. As mentioned previously, all your add-ons or retail items are shown after the guest has selected their unit. This reduces the opportunities throughout the booking process for your guests to see or consider your add-on offers.

ResNexus helps your property get found and get booked by integrating directly with OTAs such as Booking.com, Airbnb, TripAdvisor, and Expedia. In addition, ResNexus has a unique direct connection to Vrbo that does not use iCal. This helps prevent double bookings from having to manually enter in reservations from Vrbo. ResNexus also connects to the world's top glamping and campground OTAs. ResNexus offers commission-free pricing options to connect to the OTAs. This means that your business has zero additional commission fees charged by your PMS software. In addition, ResNexus does offer hundreds of additional OTA connections through our partnership with a 3rd-party channel manager.

eviivo has direct connects to many marketing channels including Agoda, Booking.com, Expedia, and TripAdvisor. eviivo also offers GDS integration for HRS. As mentioned previously, eviivo charges £0.50 per confirmed booking. That means your monthly price can increase based on booking volume.

ResNexus achieved Preferred Partner status with Airbnb for building and maintaining a quality integration with this world-class marketing channels. This means ResNexus offers powerful features and capabilities built into the PMS system from this provider. For example, we allow you to message and review your Airbnb guests from within ResNexus.

eviivo integrates with Airbnb, but has not achieved Preferred Partner status.

The ResNexus Guest Portal allows guests to check in, check out, message your staff, purchase add-ons, view reservation details, make payments, and more! The best part is there’s no app required. All the guest has to do is click the link or scan the QR code, then input their reservation and phone number!

eviivo offers and uses a wide variety of 3rd-party integrations to perform Guest Portal functions similar to those found in ResNexus. This means additional costs for your business.

ResNexus helps prevent a bad experience from happening again by allowing you to ban a guest from making reservations through your online booking engine. Whether they book online or call in to your business, ResNexus reminds you that the guest is on your naughty list.

Unlike ResNexus, eviivo does not allow you to ban a guest from making an online reservation.

Intuitive and easy to learn, the reservation calendar has all the functionality you need to track and manage your reservations. Easily modify existing bookings in seconds by simply dragging and dropping an existing reservation to a new day or unit. In addition, you can change rates, track housekeeping status, view your retail summary, and much more, all on one screen.

eviivo does not support modifying an existing reservation by dragging and dropping it to a new date or unit. Instead you must click on an individual booking and select new dates as well as some additional steps.

Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source. So if you need to quickly see which guests have checked in and ordered retail items, it's only two checkboxes away. It's as simple as that. Need to quickly view all of your Airbnb bookings? In the time it takes to think about it, it's already done. The ResNexus calendar puts you in control, so you can see exactly what you need.

eviivo does not provide the same comprehensive filtering options as ResNexus.

ResNexus Professional and Premier Editions come with a built-in point of sale system at no additional cost, which makes selling retail items onsite a breeze. In addition, ResNexus integrates with Lightspeed Restaurant POS.

eviivo itself does not provide a Point-of-Sale system. It integrates with Tevalis at an additional cost.

ResNexus Unit Optimisation sorts your campground guests by the unit class they've reserved, and condenses those reservations into the smallest number of units possible, opening up larger chunks of availability on the ResNexus reservation grid or calendar. Unit or Site Optimisation helps your property and guests find the maximum availability, reduce unusable gaps, and boost revenue. Everyone wins!

eviivo doesn't allow your campground to automatically organise your units and bookings in the most efficient way possible.

In addition to over one hundred powerful reports, ResNexus provides innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions. What makes the ResNexus Night Audit so unique is it's ability provide a pdf report with hyperlinks to any transaction in the system. This makes coordination and auditing with your accounting staff or service easy and fast.

eviivo provides a number of useful reports for monitoring your business. In addition, eviivo does have a Night Audit report.

ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator. They can then share this link with all the other group members, and you simply watch as the block fills up with individual bookings. Guests can also make individual payments. This allows the group to decide amongst themselves where to put everyone in the most efficient way. And each guest must agree to your policies as part of this process, so no one is allowed to slip through the cracks. Finally, each guest in the group receives their own automatic confirmation email for their specific reservation.

eviivo does have group booking functionality. But unlike ResNexus, it does not have a specific booking engine link to organise the rooms and collect payment from each and every guest in the party.

In the event the guest cannot make their reservation due to one of a wide variety of unforeseen illnesses or health conditions, they can apply for a 100% room reimbursement any time up to 14 days before the departure date or up to 30 days after. The automated Travel Protection refund portal looks like your online booking engine and helps reduce the headache of managing the administration of refund processing. In addition, much of the refund or reimbursement process is automatically handled by ResNexus on your behalf. This reduces back-and-forth phone calls or emails with the guest during the cancellation process.

eviivo does not integrate with a trip protection service, meaning that your business is responsible for handling all cancellations that may occur last-minute due to illness or a health condition.