JULY 27, 2022 1:00 PM MST - PAST WEBINAR


Get Your Team on a QUEST for More Reservations

Doug Kennedy is President of the Kennedy Training Network, Inc., the lodging industry's best source for training and support services. For over three decades, Doug has been a fixture on the lodging and tourism conference speaking circuit, having keynoted over 150 hotel brand, management company and tourism association conferences. In this webinar, Doug will present a multitude of actionable ideas you can immediately use to train your team to close more reservations inquiries.
PRESENTED BY: DOUG KENNEDY

SEPTEMBER 14, 2022 1:00 PM MST -
PAST WEBINAR


Get Your Team on a QUEST for More Reservations

Doug Kennedy is President of the Kennedy Training Network, Inc., the lodging industry's best source for training and support services. For over three decades, Doug has been a fixture on the lodging and tourism conference speaking circuit, having keynoted over 150 hotel brand, management company and tourism association conferences. In this webinar, Doug will present a multitude of actionable ideas you can immediately use to train your team to close more reservations inquiries.
PRESENTED BY: DOUG KENNEDY

Time Stamps

0:00 - Introduction
2:09 - QUEST for More Reservations and Sales
4:12 - Talking About Money
6:10 - Phone Calls are Opportunities, Not Distractions
10:27 - Who Are Today's Callers, and Why Do They Call?
15:36 - How to Get Your Team on a QUEST
16:10 - Encourage Website Visitors to Call
17:42 - Train Your Team to Ask These QUESTions!
24:57 - Sell the Experience—Don't Just Rent a Room!
26:55 - Use a "Storytelling" Approach
34:22 - ALWAYS Ask to Secure the Sale!
41:00 - Q&A

SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES


SEE WHY RESNEXUS IS TRUSTED BY THOUSANDS OF PROPERTIES