Amenities: Give Guests What They're Looking For

For today's topic, we're going to cover amenities that you could add to your hospitality business to get more customers to stay with you.

Here are the top rated amenities guests want.

Top 3 Amenities that Guests Want

• Free high speed Wi-Fi
• Complimentary breakfast
• Free Parking

With those top three in mind, let's introduce the different types of guests you might encounter (some of which can apply for multiple categories). 

Different Types of Travelers and the Amenities that appeal to them

Suit: Business traveler who is staying with you while working

• Desk
• High speed Internet
• Iron and ironing board
• In room coffee and tea

Vacationer: Staying with you for an extended amount of time

• Kitchenette
• Mini fridge
• Microwave
• Dining options

Weekender: Guest that comes for a weekend getaway to destress and see the sights

• Quality toiletries
• Complimentary luggage storage
• Proximity to tourist attractions

Millennial: Anyone between the ages of 23 to 38 years old, tech savvy, looking for a unique
experience to post on their social media

• High speed Internet
• TV
• Communal spaces
• Unique experiences

Family: Parents travelling with young children

• Baby cribs
• Laundry facilities
• Kids stay free or eat free

Couple: Customer that's getting away on a romantic trip with their significant other for a honeymoon or anniversary

• Bathrobes
• Spa access
• Romantic add on options

Although the amenities previously listed apply to specific types of travellers, there are some general amenities that are good to implement into your hospitality business.

Other Good Ideas for Amenities to Include

• Air conditioning
• Comfortable beds
• Breathable linen and plush pillows
• Oversized, soft bath towels
• Hair dryer
• Private bathroom
• Complimentary refreshments
• Bottled water
• Concierge services

RV parks may have different amenities that appeal to their guests. Let's look at some of them.

Possible RV Park Amenities

• On-site laundry
• Free Wi-Fi
• Water and electric hookups
• Firewood
• Shade
• Restrooms
• Pool
• Fishing Equipment
• Outdoor games

Each guest looks for a different experience while staying with you. Your job is to figure out what kind of experience they're looking for and then providing that experience so they'll book with you.

Here's a recap of the top three amenities you could have at your hospitality business.

In Conclusion

To summarize, the top three amenities your guests want are:

• Free high speed Wi-Fi
• Complimentary breakfast
• Free Parking

We hope you'll think about adding these amenities to your business, if you haven't already, so your guests can have the most optimal experience while staying with you.