How do I process refunds?

  Automatic credit card processing is a feature of Auto Pilot which is an additional enhancement to Reservation Nexus. Click here to view more information about Autopilot.

You can configure Reservation Nexus to have the ability to charge credit cards, place holds and refund charges. This saves you time, secures funds and allows you the ability to collect revenue even when you are away from the office.

Processing a refund with credit card processing is easy to do. Once you log in to Reservation Nexus go to Reservations -> Search. You can search for guests by phone number, name or reservation number. Click on the reservation number highlighted in blue of the reservation you want to refund.

This will pull up the guest's SUMMARY page listing details such as guest's status, reservation information, payments/deposits, and cards on file. On the right hand side of the SUMMARY page are a list of blue tabs with further details on the guest's reservation. Click on the blue tab Payment. This will pull up the PAYMENT & CARD ON FILE page which allows you to add payment, remove/refund payment, add or remove credit cards on file, and to email receipt to the guest.

To refund a payment, click on "Remove/Refund Payment" button.

Note, if you don't have Auto Pilot, then the "Remove/Refund Payment" button will only remove the payment record but won't refund money to the card. Contact your credit card processor to make a refund.

The following page will pull appear:

The REFUND PAYMENT page features the card to refund the amount to and the amount you want refunded. To refund a partial payment change the number in Amount: $ to the amount you want to refund back to the card. Notice on this page that if you just want to remove the payment record but don't want the money refunded to the card, check on the box next to Card: and Amount: $.

Disclaimer: Refunds are not available after 120 days if you are using Authorize.net.

Click "Refund" to process the refund or click "Cancel" to close the REFUND PAYMENT page and return to the PAYMENT & CARD ON FILE page.

Please call your Red Carpet Professional if you have any additional questions.

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